Most teams have "done DevOps" but still face low platform adoption, rising cloud costs, lagging security, and fragile incident response. This session explores the "After" state: treating your platform as a product, with golden paths, built-in security, AI-driven simplicity, and reliability by defaultusing Harness as the model for a governed, cost-aware, AI-native developer experience.
What this session is about
Playbook
Editorial commentary · what to actually do about this on Monday
The concept
"After DevOps" state. Platform as a product, golden paths, built-in security, AI-driven simplicity, reliability by default.
Why it matters
"Done DevOps" left many orgs with low platform adoption, rising cloud costs, security lag, fragile incident response.
The hard parts
"Platform as a product" requires platform engineers who can talk to PMs, not just admins. That's a hiring problem, not a tooling problem.
Playbook moves
(1) Treat platform adoption as the team's KPI. (2) Survey internal users like external customers — NPS, satisfaction, usage. (3) Kill features no one uses.
The surprise
The most successful internal platforms have NPS scores in the 60s. If yours has angry users, no amount of new features fixes that — fix the relationship first. New features on a low-NPS platform often make NPS *worse*.
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Independent editorial perspective — not an official AWS or speaker statement. Designed for executives evaluating what to brief their teams on next.
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