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Transforming software license efficiency - Human-centered AI on AWS

What this session is about

As Worley's software landscape expands, manual license governance struggles to keep pace with scale and complexity. While manual optimisation has delivered measurable results, a sustainable approach is needed to scale these outcomes. Software Intelligence Advisor (SIA) is Worley's agentic AI solution that enables optimal license decisions and empowers end users. Underpinned by AWS native data platforms, SIA combines deep usage intelligence with a conversational agent that meets users within existing collaboration tools. Through trusted, context-aware conversations, the agent validates usage patterns and encourages better behaviours — delivering scalable, human-centred optimisation and a pragmatic path to learning what agentic AI can deliver.

Playbook

Editorial commentary · what to actually do about this on Monday

The concept
Agentic AI for software license optimisation. Conversational agent in collaboration tools (Teams, Slack). Validates usage patterns and encourages better behaviour.
Why it matters
Software licensing is a large hidden cost. Most orgs over-license dramatically — single-digit-percent over-licensing across thousands of seats compounds.
The hard parts
Behavioural change requires gentle nudges, not enforcement. Heavy-handed agents get gamed.
Playbook moves
(1) Position the agent as advisor, not enforcer. (2) Reward good behaviour visibly. (3) Track license-tier appropriateness, not just user count.
The surprise
The real software-license waste isn't users with too many licenses — it's users on the *wrong tier*. Downgrade detection is bigger ROI than license reclaim. Most license-management programs miss this entirely because they measure the wrong thing. ---

Independent editorial perspective — not an official AWS or speaker statement. Designed for executives evaluating what to brief their teams on next.

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